Return Policy

**RETURN POLICY**

Thank you for shopping with us. We are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied, we offer a straightforward and hassle-free return process.

**Free Returns**
We offer free returns on all eligible items. You will not be charged any restocking or return shipping fees.

**Eligibility & Timeframe**
- Items must be returned within **30 days** from the date of delivery.
- Products must be unused, unworn, and in their original condition with all tags, packaging, and accessories intact.
- Customized or personalized items are non-returnable unless defective.

**How to Initiate a Return**
1. Contact our customer service team via email or phone (details below) to request a Return Merchandise Authorization (RMA) number.
2. Pack the item securely in its original packaging, including all accessories and documentation.
3. Ship the package to the address provided by our team. You will receive a prepaid return shipping label.

**Refund Process**
- Once we receive and inspect your returned item, we will process your refund within **5–7 business days**.
- Refunds will be issued to the original payment method used at the time of purchase.
- You will receive a confirmation email once your refund has been processed.

**Contact Information**
For any questions or to initiate a return, please reach out to us:

**Address:**
No. 258, Huaihai Road Middle, Huangpu District, Shanghai

**Email:**
seaturtle@chromeheartsjewelry.net

**Phone:**
+86 18412826200

Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM (Shanghai time). We are here to assist you with any concerns.

**Note**
We reserve the right to refuse returns that do not meet the above conditions. Please ensure all items are returned in their original condition to avoid any delays or denial of your refund.

Thank you for choosing us. Your satisfaction is our priority.